FAQ

As we supply cross-border digital services (supply of software) to non-taxable persons (consumer), we opt to use the Mini One Stop Shop (MOSS) VAT scheme. The MOSS-scheme allows you to account for VAT, normally due in multiple EU countries, in just one EU country.

Our business is established in the EU, in the Netherlands, and therefore the standard VAT rate is 21%. As a consumer you will see, during the payment process, that all our prices include the 21% VAT.

Yes, you may want to try our Trial version. We recommend you to try TestCompass before purchasing to ensure that it will meet your requirements. It is totally free for 14 days without any obligations.

The trial version includes all the functionality and allows you to set up unlimited projects and models.

In brief, we are responsible for all the features of TestCompass. So we will do the following:

• Solve bugs if there is any (bug means if any feature is not working as it should)
• If you have any questions we will answer it

Yes, TestCompass is available in English, Dutch, Spanish, Germain
and French.

Did you notice a mistake in a supported language? Please let us know. We’ll review it and make sure it’s updated in the next translation.

We are happy to help you. You may send us technical questions to info@compass-testservices.com or use our contact form.

We also have information available:

• Tutorials
• Documentation

We offer academic discounts.

Please contact us in this regard.

Please contact us. If you send us your details, we will get back to you as soon as possible with a solution.

If you failed ordening TestCompass, please contact us and send us your request to info@compass-testservices.com, providing your details: name, address, email and if required the company name and VAT number.

Yes, the Free Trial is really free for a period of 14 days after registration at TestCompass. And also available without any functionality limit. 

After 14 days the Free Trial expires automatically. Unless you decide to purchase the Tool!

Yes, we can supply a quotation. Please send your request to info@compass-testservices.com, providing your details: name, address, email, number of licenses needed and if applicable the company name, registered company address and VAT number.

If you want to register for TestCompass as a company, you must enter your company details and a valid VAT number.

Located in the EU

If your company is situated in the European Union (except the Netherlands), your VAT number will be checked automatically, during the payment process, against the VIES database of the European Commission. 

If your EU VAT number is valid then the VAT-amount will be automatically subtracted. This is called the Reverse charge mechanism of calculating VAT. This means you will have to include VAT in your return and eventually pay it in your own country.

If you don’t have a valid VAT number, we should usually charge VAT at the rate applicable in the Netherlands (21%). 

If you have problems entering your correct VAT ID, you can contact us.

You’ll receive your invoice by email within 10 days after purchasing TestCompass.

Through the sales process of TestCompass, you will be able to select the method of payment you prefer.

PayPal

PayPal is an electronic payment processor that allows
customers to send money securely without divulging
personal bank information to the merchant. You can
use this service even if you do not want to sign up for
an account of your own. Making payments with
PayPal is free of charge for the buyer.

Bank Transfer

If you prefer to pay by bank transfer, your details will be send to us. We will send you an invoice and paying details. After having received the payment you will get the activation link to login.

It is very simple to purchase TestCompass. You can do this by clicking here and follow the payment process.

Or if you prefer direct sale, please send your request to info@compass-testservices.com, providing your details: name, address, email and if required the company name and VAT number.

On our website we have several documentation available. There are Video Tutorials and a Knowledge base.

To be able to download the Quick Start Guide, login into TestCompass and click on the book icon in the top menu .

Application Security Overview

Network Traffic

The connection between your web browser and TestCompass’ backend servers is secured using industry-standard encryption and SSL/TLS (Secure Socket Layer / Transport Layer Security) protocols.

All connections are made using HTTPS, ensuring that network traffic is encrypted, and that others cannot eavesdrop on communication between your machine and TestCompass’ infrastructure.

Backend Infrastructure

TestCompass’ backend infrastructure is hosted by AWS (Amazon Web Services). AWS is the world’s most popular cloud hosting provider, and is trusted by banks, financial institutions, technology companies, governments, and state security services around the world. TestCompass’ infrastructure on AWS is physically located within the European Union.

TestCompass takes full advantage of the protections offered by AWS. Our systems are encapsulated and firewalled by AWS’s VPC (Virtual Private Cloud) technology, and access is secured with AWS’s IAM (Identity and Access Management) framework. Our backend resources are configured in accordance with industry security best-practices, and AWS security guidelines.

Data Storage

All TestCompass customer data (such as test models and user account information) is encrypted at rest, using industry-standard AES-256 encryption. Regular backups are also performed to guard against data loss.

Yes, TestCompass is available in English, Dutch, Spanish, Germain
and French.

Did you notice a mistake in a supported language? Please let us know. We’ll review it and make sure it’s updated in the next translation.

We are happy to help you. You may send us technical questions to info@compass-testservices.com or use our contact form.

We also have information available:

• Tutorials
• Documentation

We are alsways glad to discover what our customers need. We are always open to new ideas and suggestions. There is a backlog where we save all this ideas/features. In a later version of TestCompass, we may implement those.

Did you notice a mistake in a supported language? Please let us know. We’ll review it and make sure it’s updated in the next translation.

We don’t work with subscriptions! Every license (Free, month or annual) expires automatically at the end of the licensing period.

AND… When your the License ends, you will get one more day to export your personal data, such as TestCompass Projects and Models and other Test Data.

On our website we have several documentation available. There are Video Tutorials and a Knowledge base.

To be able to download the Quick Start Guide, login into TestCompass and click on the book icon in the top menu .

If your license expires, we offer you one extra day to login into TestCompass. You will be able to download your TestCompass projects, models and other data for the future.

We are always glad to help with all questions you may have. Please feel free to contact us.

To login, please click here.

To register, please click here.

If you lost or forgot your password, you will be able to retrieve it at the login page of TestCompass. Click on “Forgot your Password?” and enter your email. Then please check your email for information about how to reset your password.